Conexxus In the News

The program will utilize the store POS to calculate age and validate IDs, while integrating with the retailer’s loyalty program. It also can collect information about an individual’s purchases, which could help authorities curtail “social selling”—the act of an adult purchasing numerous age-restricted products and then reselling them to teens. Best of all, the program will be free of charge.

 What lessons can retailers struggling with innovation glean from leading retailers?  Although some tactics are the byproduct of unique competitive advantages, there are commonalities across many leading convenience retailers.  Eg. Source standards-based solutions from flexible, open solution providers. Both internally and externally, leaders are demanding that current and potential technology solutions adhere to industry standards (i.e. Conexxus and International Forecourt Standards Forum), as standards reduce implementation barriers and improve interchangeability of solutions.  

Although COVID-19 has exasperated challenges for operators, it has also served as a catalyst for contactless EMV at the forecourt, with a majority of operators (81 percent) saying they have implemented or plan to implement the technology.

Specifically, this means after the deadline, any fuel retailer who has not updated their AFDs to support EMV-certified chip readers will automatically lose a chargeback inquiry and be subject to additional compliance fees.  It can also be argued that savvy fraudsters will begin to target locations that haven't enabled EMV, because they know they have a better shot at getting away with fraud.

As the convenience channel, the overall retail industry and the world get turned upside down, what happens in the next generation of stores? What are the architecture considerations? What are the operational considerations? Where are the trends going, especially given "the new normal" as a result of COVID-19?

“Cost and justification of the cost are still issues,” Toth says. “With the economic uncertainty right now, a lot of c-stores are unsure how they will pay for EMV and small c-store operators don’t have the profits to put into it.” Toth adds that Conexxus and acquirers are making headway when it comes to educating c-store operators about cost justification by explaining the impact fraud will have on their business if they are not EMV-compliant. That has helped many c-store chains prioritize which stations to make EMV-complaint, such as those in high-risk areas, Toth says.....

The COVID-19 pandemic has made it more important than ever for convenience store retailers to update their digital strategy to meet new consumer demand for less contact, or even no contact.  "Looking outside of your industry for marketing innovation and finding new ways to stand out against your competition is essential," Flebotte said. "As platforms continue to evolve, and shopping behaviors continue to change and shift, it's important for retailers to try to stay ahead of the curve seeking new and innovative ways to leverage technology to more effectively market to customers.".....

As consumer behaviors change, it has become increasingly important that all aspects of convenience store operations work together to adjust to the new expectations along the shopper journey.  Speaking during the recent Conexxus 2020 Annual Education and Strategy Conference, Kay Segal, founding partner of Business Accelerator Team, pointed to five key consumer trends that are impacting the convenience retail space.....

Although it may feel as though the postponement of the EMV liability shift to April 2021 just recently occurred, several months have actually elapsed since the delay was announced earlier this year. In fact, when October arrives, the fuel industry will again only be about six months away from the liability shift, which is extremely unlikely to be delayed again.  While an element of uncertainty has pervaded 2020, the liability shift in 2021 is beset by inevitabilities that fuel site operators need to prepare for. Here are 3 of them.....

NACS and Conexxus are leading the private sector in shaping digital identity and verification process flows to minimize friction and data risk.  “Everything you do is proving who you are throughout the entire day and that comes with a lot of friction,” said Gray Taylor, executive director, Conexxus, during his session, “Digital Identity and Age Verification and the Future of Retail” during last week’s virtual 2020 Conexxus Annual Education and Strategy Conference.....