Presented by: Caleb Burke, CITGO Petroleum  This webinar will focus on a high-level overview of the chargeback process. We’ll touch on why chargebacks occur, including the most commons reasons for chargebacks as well as fraudulent chargebacks. Further, the discussion will go into how to respond to chargebacks and how to win your representments. We’ll take a broad look at the changes to the chargeback environment and the recent rule change on signatures.